6 Things to Look for in a System for Online Charging in the Cloud

If you’re ready to take your telecom business into the future, an OCS is the core of any telecom billing operations. But when you look for an OCS, you will discover that there are many choices out there. So we have provided with you some important things to look for when you want to choose the right online charging system for you and for your company.

Major telecom operators have found a solution to these problems in the form of a magic wand that goes by the name of Online Charging System (OCS). This amazing yet under-utilized software can handle subscribers’ account balance and perform a number of operations without breaking a sweat. In the current competitive telecom market, it would be foolish to overlook the importance of this magical solution and delay its deployment.
What an Online Charging Solution Offers?

Everyone in the telecom business has heard about OCS. However, due to lack of knowledge and probably due to expenses, some operators shy away from integrating it into their business operations. If you are amongst those who still haven’t made up their mind, then have a look at some of its benefits that may change your outlook.
Event and Session Base Charging – Not all services provided by telecom operators are billed the same way. SMS services are charged on per event basis and voice calls are charged on the basis of the length of the session. An OCS is able to account for both services type and serves as a single point for tracking this vital piece of information.
Allows for Balance Management – One of the biggest gripes customers have with their telecom service provider is that they sometimes make mistakes while managing their account balance. Be it intentional or unintentional, a mistake made by telecom operator with regards to balance management can sway a customer into disconnecting the subscription. OCS makes use of account balance management function (ABMF) to keep track of the customer balance at all times and ensures it is maintained correctly.
How to Choose OCS for Your Telecom Operations?
An OCS online charging system must have the following functionalities for it to be effective in today’s telecom world:
AI-powered OCS – Artificial Intelligence (AI) is increasingly becoming popular in the world of today. Ensure that your OCS is integrated with AI to automate tracking processes.
OCS backed by Real-time hosting – A real time charging system with real-time hosting services is the need of the hour today. For telecom operators who require the interactions to be transferred to their network on real-time basis should look for this feature in the OCS they employ.
Redundancy – Customer interactions should never be lost. Make sure that the data is stored on multiple locations to prevent against data loss.

Comments

Post a Comment


Please do not enter any spam link in the comment box.

Popular posts from this blog

Partner with a Competent MVNE to Make Your Telecom Billing Easier

Image
A bill shock is as bad for you as it is for your subscribers. It happens when a customer receives a bill that surpasses his expectations, and in not the right way. While most big operators have the wherewithal to absorb pain of a lost customer, it is the MVNOs that are worst hit by such an event. The negative publicity it generates, no matter how small, has the potential to compromise MVNO’s best laid plans, which generally revolve around creating customer goodwill. Mostly, it has been seen that such debacles happen when the OCS you have is not up to the mark. Enhance your Prospects with a Better MVNE and OCS   Losing out on customers can be debilitating for an MVNO business. Therefore, as an MVNO owner you should focus sincerely on finding the right OCS. The best and the most convenient way to do this, is by partnering with a competent MVNE that has already delivered successfully in the past. An MVNE that is capable of creating tailor-made solutions can help you...
Read more

Online Real-Time Charging System for Maximum Impact

Image
Considering the present-day situation of telecom industry, it has become important to perform flawless telecom billing. You simply cannot force a customer to pay more than what he has actually used without risking attrition. An online real-time charging system provides a great way to keep tabs on subscribers’ usage of telecom services. It facilitates the creation of a convergent telecom charging platform, which allows you to send a single invoice for all service usage. Also, it enforces credit limits scrupulously and helps you send timely notifications to the customer when their call/data usage is about to exceed the threshold value. Source :  https://outboundservices.home.blog/2020/02/11/online-real-time-charging-system-for-maximum-impact/
Read more

Defining Benefits of Next-Gen Convergent Charging System

Image
  Telecom billing has a very important role to play in driving the success of modern-day telecom operators. Due to Covid-19, businesses are experiencing stagnation. So, if you want to stay competitive and increase your customer base, it is the right time to improve your service model. With a  convergent charging  platform, it is easier to digitalize services and monetize assets. Especially if you can find a proven platform that is secure, flexible and completely scalable. Grow Faster Than Your Ever Anticipated with New-Age Billing and Charging Many telcos who haven’t cracked the code of rapidly developing telecom technology often wonder where they are going wrong. The cost of expensive  billing and charging  platform deters them from employing cutting-edge functionalities and they remain stuck with obsolete solutions. As a result, the progress is always hampered and they lose out to the competitors. They don’t even know the possibilities of convergent charg...
Read more