Telecom Charging System Architecture

When a customer receives a bill that he did not expect, it is called a bill shock. Too many bill shocks and you, as an operator,  risk losing your customers . The situation is particularly grim for  MVNO  when it comes to bill shock. As they already have a smaller number of subscribers when compared with MNOs, a loss of customers can be back breaking for their business. After analysis, it has been proven that a faltering OCS is mostly the cause of bill shocks. Transform Your Fortunes with a Better OCS Your OCS directly dictates how well you are able to monetize your services and bill the subscribers. Therefore, you should always  pay special attention  to your billing software and especially the OCS. Below are some essential functions that you should look for in your  OCS system . Convergence  – The constant increase in the number of services offered by mobile operators has created a need for convergence in billing. Customers simply abhor t...

The modern-day telecom industry is going through transitions faster than ever before. Addressing the demands of finicky customers, fighting off the competition at every step of the way and countering the threat of OTT platforms is proving too much to handle for even seasoned telecom operators. This is the main reason why they are trying to maximize their outreach in every way possible. As a result of their efforts, new platforms for telecom service delivery have being created in the form of: MNO, MVNO, MVNA , and MVNE. Why MVNOs Have Become so Popular? While an MNO (Mobile Network Operator) builds his operation from the scratch and make investments in creating network infrastructure, radio frequency spectrum, HLR, VLR, BSC, MSC, OSS etc., an MVNO (Mobile Virtual Network Operator) receives frequency spectrum and network resources at a cheaper rate from MNOs (Mobile Network Operators). This allows it to sell its telecom services at a lower rate and attract new customers. ...

If your MNVO wants to have any chance of success, you need to have an excellent OCS to charge your customers accurately and regularly. One of the biggest hurdles that MNVO’s face is the fact that they are constantly having to prove their worth. People are still used to working with bigger  telecom companies  and might be suspicious of an  MNVO . Those of us who operate in the space understand that  MNVO s are the wave of the future, but some of your customers are still skeptical. That’s why it’s so important to make sure that your billing is on point. Otherwise, you’ll look like an amateur and run the risk of losing customers! Keep Your Customers Loyal with These 4 Tips   1. Ensure consistency in billing:  Any inaccuracy or delay in billing can cause your customers to lose faith in you. By ensuring consistency in billing, you can enhance customer trust in your services. 2. Keep customer information safe:  Th...

MVNO, MVNA, and MVNE are fairly new entities in the telecom world with each having their own role in imparting telecom services. These new entities were created to address the demands of customers whose requirements were not fulfilled by MNO ( Mobile Network Operator ). The establishment of MVNO addresses the requirements of specific customer bases and at the same time allows MNOs to make revenue from subscribers who are not using their services directly. 1. MVNO – An MVNO is a player in the telecom market who does not have its own radio access network. It either buys access to the network services at a bulk wholesale price or gets into a direct reseller agreement with an MNO. After procuring the services, the MVNO sells them to its own subscriber base. As an MVNO has obtained the services at a reduced price, it has the luxury of selling them at a price that is lower ...